Cycle technical customer advisor (M/F) - CDI

About Probikeshop

Joining Probikeshop means joining one of Europe's leading online retailers of cycling equipment. But above all, it means joining a team of enthusiasts with a single objective: to offer the very best in cycling (road, mountain, gravel, e-bike) to a community of demanding enthusiasts. Located in the heart of Lyon, on the banks of the Saône, we offer a stimulating working environment where passion meets high standards.

Your responsibilities

As a member of our Customer Relations team, you will be the main point of contact for our customers. You will be responsible for

• Pre-sales technical advice: you will guide customers in their choices (transmission compatibility, choice of frame, housing standard, etc.) by telephone and chat.
• Order follow-up: you will ensure that purchases run smoothly and inform customers about the shipment of their equipment.
• After-sales & returns management: you analyze after-sales technical issues, validate returns and find rapid solutions to get our customers back on the road as quickly as possible.
• Multitasking environment: you'll juggle the phone, chat and various tools with agility to deliver a seamless experience.

Your profile

• Technical expertise: you have an excellent knowledge of components and the specifics of the cycle world.
• Commercial acumen: you like to listen, advise and satisfy. The customer is at the heart of your concerns.
• People skills: you're a good listener, patient and have excellent interpersonal skills.
• Team spirit: you enjoy solving problems on your own, but also appreciate the emulation of a close-knit team.

Would you like to progress in your favorite sport?

Would you like to implement an idea that's close to your heart? A concrete project to implement.

Don't hesitate to share it with us: l.ribeiro@probikeshop.com