Our loyalty programme is simple: you accumulate points with every purchase. Every £1 spent (excluding delivery costs) on Probikeshop earns 1 point in your pot.

You can then redeem your points for gift vouchers, discounts, or gifts.

It is automatic. As soon as you place an order, you start accumulating points.

You can then view your points balance directly in your customer account.

Every pound spent (excluding delivery costs) earns you 1 point.

You can check your points balance in your customer account. Your points are visible 14 days after your purchase.

You can then redeem your points for discount vouchers or gifts.

Points expire on a rolling 12-month basis from their date of acquisition.

You can check your available points directly in your customer account.

If your order appears in your order history, check that your purchase was made more than 14 days ago.

If not, this is normal: your points are "pending" until that period has passed.

All purchases you make earn you points at a rate of 1 point per £1 spent.

However, purchases made with a gift card do not earn points.

Your points are credited to your account 14 days after your purchase.

Before this 14-day period has passed, your points appear as "pending" in your customer account.

If you decide to return or cancel your entire order, your pending points will be automatically cancelled.

If you decide to return or cancel part of your order, the pending points for the items concerned will be deducted.

The points for the items you have kept will be credited 14 days after your order.

Depending on your number of points, you can redeem your points for discount vouchers.

You can view your benefits in your customer account.

The available benefits are linked to your number of points.

They will therefore evolve in line with your purchases ;-)

All promo codes are available in your Customer Account, under the "Gift Vouchers" tab.